Shipping and Returns
When will I get my refund?
Please allow 10-14 additional business days for the credit/refund payment to post. To submit a return/exchange request, please click here. Please contact customer service for additional information.
How long does delivery take?
For non-custom, in-stock items, delivery should take place in 2-7 business days. The delivery time will vary on the recipient's distance from Indianapolis, IN, from where all Schutt orders are shipped. For example, and order being sent to Ohio will a
Do you ship worldwide?
Schutt offers direct shipping to Canada and Mexico. Taxes, duties, and shipping will be added at checkout. For orders outside of Canada and Mexico, then please contact customer service. Please note: due to international customs regulations, we cannot
What’s your return policy?
All return requests and claims for mis-shipments, shortages, defective workmanship, or similar order issues must be submitted within thirty (30) days from receipt of shipment. A Return Authorization must be obtained before returning any eligible item
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order. Please report your order issue to our team via email, [email protected], for further assistance. Include a photo of the item received and the name of the missing item(s).
What if my package gets lost or arrives damaged?
Some items can become lost or damaged during shipment. We’ll do our best to help. Please go to https://schuttsports.com/apps/redo/returns-portal/login for further assistance. You will need your order number or tracking number. Your exact order may ta
What is your shipping policy?
Orders over $100 qualify for free Economy shipping when shipped to an address within the contiguous United States. Free shipping is not available for orders shipping to Alaska or Hawaii, regardless of order total. We do not currently offer expedited
What do I do if my item(s) arrives damaged?
Some items can become damaged during shipment. We’ll do our best to help. Please go to https://schuttsports.com/apps/redo/returns-portal/login with an image of your damaged item for further assistance. You will need your order number or tracking numb
Do you offer expedited shipping?
We do not offer expedited shipping at this time. Available shipping options may include Economy, Ground, or Home Delivery. These options are considered standard shipping speeds and are not expedited services.
Do you offer free shipping?
Orders $100+ will receive free Economy shipping when shipping to the contiguous United States. Exclusions apply to Hawaii, Alaska, and non-U.S. countries, where free shipping will not be offered, regardless of order total.
How do I make a return?
All return requests and claims of mis-shipments, shortages, defective workmanship, etc. MUST be made within 30 days from receipt of the shipment. A Return Authorization MUST be obtained prior to returning any eligible item. At checkout, customers may
How do I start a return?
All return requests and claims of mis-shipments, shortages, defective workmanship, etc. MUST be made within 30 days from receipt of the shipment. A Return Authorization MUST be obtained prior to returning any eligible item. At checkout, customers may
How much does shipping cost?
Orders of $100 or more qualify for free Economy shipping when shipped to the contiguous United States. Free shipping is not available for orders shipping to Hawaii, Alaska, or outside the United States, regardless of order total. Shipping rates for o